If mileage credit from a Mileage Plus® partner does not appear on your Mileage Plus Summary, you can still take steps to request that the miles be added to your account. Just follow the instructions for each partner below.
Hotels
Cars
| Partner | What you need to do | Contact address/number |
| Choice Hotels Choice Hotels, Clarion, Comfort Inn, Comfort Suites, Econo Lodge, Mainstay Suites, Quality Inns, Hotels and Suites, Rodeway Inn Hotels, Sleep Inn, |
Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your address 3) Your Mileage Plus account number All questions regarding account status should be referred to the Choice Service Center. Please wait 15 ∼ 20 days to be sure that your miles are missing. |
Choice Service Center 2697 U.S. Highway 50 Grand Junction, CO 81503 USA Call: 1-888-770-6800 Fax: 1-970-257-1062 Email: choicehotels now |
| Hilton HHonors Hotels Hilton, Conrad, Doubletree, Embassy Suites Hotels, Hampton Inn, Hilton Garden Inn, Homewood Suites by Hilton, Scandic |
Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your address 3) Your Mileage Plus account number |
Send correspondence to: ATTN: DOCUMENT SERVICES P.O Box 9003 Addison, TX 75001 USA Call: 1-800-548-8690 (Hilton HHonor Service Center) Fax: 1-972-788-1818 E-mail: hhonors@hilton.com |
| Hotel Rewards by iDine | Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your address 3) Your Mileage Plus account number |
United Mileage Plus International Service Center P.O.Box 6120 Rapid City,SD 57709-6120 U.S.A |
| Hyatt Hyatt Hotels & Resorts, Park Hyatt Hotels, AmeriSuites |
Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your address 3) Your Mileage Plus account number |
Hyatt Gold Passport Customer Service Center Attn:Airline Processing P.O.Box 27089 Omaha,NE 68127-0039 FAX:1-402-593-9449 |
| Preferred Hotel Group Preferred Hotels & Resorts Worldwide, Summit Hotels & Resorts |
Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your Mileage Plus account number 3) Hotel Name |
Preferred Hotel Group Attn : Mileage Plus Customer Service 311 S.Wacker Drive Suite 1900 Chicago, IL 60606, USA Call:1-800-890-9145 Fax:1-312-913-1312 email: fflyers@preferred hotelgroup.com |
| InterContinental Hotels Group Crowne Plaza, Holiday Inn Express, Holiday Inn Hotels & Resorts, InterContinental, Staybridge Suites by Holiday Inn |
Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your address 3) Your Mileage Plus account number (You need to be a member of Priority Club Worldwide Program in order to receive miles.) |
Priority Club Rewards PO Box 30320 Salt Lake City, UT 84130 USA Call: 1-888-211-9874 |
| Marriott Courtyard by Marriott, Fairfield Inn by Marriott, Marriott Conference Centers, Marriott Hotels & Resorts, Marriott Vacation Club International, Renaissance Hotels Resorts & Suites, Residence Inn by Marriott, SpringHill Suites by Marriott, Towneplace Suites by Marriott |
If you are missing less than 6 nights posted to your Mileage Plus account, please send your request, with full name, date(s) of stay, your Mileage Plus and Marriott Rewards number, to the address at right. If you are missing 6 nights or more, please fax a copy of your hotel receipt along with your Marriott Rewards number to 1-801-468-4033, or send it to the address at right. (You need to be a member of Marriott Rewards in order to receive miles.) | Marriott Rewards Customer Service 310 Bearcat Drive Salt Lake City, UT 84115-2544 USA |
| New Otani Hotels | Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your Mileage Plus account number 3) Hotel name and location 4) check-in/-out date |
Hotel New Otani Tokyo Global Marketing Office 4-1 Kioicho, Chiyoda-ku Tokyo 102-8578, Japan Call:03-3221-2007 Fax:03-3221-4149 email: intlmktg@newotani.co.jp |
| Omni Hotels | Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your address 3) Your Phone number 4) Your Mileage Plus number 5) Hotel name and location 6) Check-in /Check-out date |
Airline Miles Omni Hotels 11819 Miami Street (3rd Floor) Omaha, NE 68164 USA Call: 1-877-440-6664 (choose option 2 to speak with a Member Services Agent between the hours of 7am and 6pm CST, all other hours the guest can leave a message and we will return their call). Email: omnihotels or visit Omni at www.omnihotels.com and click on the contact us page to send an email requesting miles |
| Carlson Hotels Worldwide Radisson Hotels & Resorts, Regent International Hotels, Park Plaza Hotels & Resorts, Park Inn, Country Inns & Suites by Carlson |
Call 1-888-24KGOLD (1-888-245-4653) or send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number) to the address at right. Please also attach the following information; 1) Your name 2) Your address 3) Your Mileage Plus account numberber to the address at right. |
Radisson Gold Rewards Service Center P.O. Box 1702 Minneapolis, MN 55440-1702 USA |
| Shangri-La Hotels Shangri-La Hotels & Resorts, Traders Hotels |
Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room number, room charges and folio number). Please also attach the following information; 1) Your name 2) Your Mileage Plus account number 3) Hotel name 4) Check-in / Check-out date 5) Room Number |
Frequent Flyer Programs Shangri-La Hotels & Resorts c/o Kowloon Shangri-La Hotel 64 Mody Road, Basement 2 Kowloon, Hong Kong Tel: (852) 2707 6041/ 2197 5696(Hong Kong) Fax: (852) 2707 6088(Hong Kong) Email of FFP Section: ffp_cro@shangri-la.com |
| Starwood Four Points Hotels by Sheraton, The Luxury Collection, Sheraton Hotels & Resorts, St. Regis Hotels & Resorts, W Hotels, Westin Hotels & Resorts |
Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your address 3) Your Mileage Plus Number 4) Hotel name Or Call: 1-800-328-6242(U.S.A) or 0120-925-212(Japan) Online: www.starwood.com |
Starwood |
| Fairmont Hotel Group Fairmont Hotels & Resorts,Delta Hotels, Swissotel Hotels & Resorts,Raffles Hotels & Resorts |
Send a copy of your hotel folio ( clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number) along with your Mileage Plus number. |
Fairmont Hotels & Resorts Delta Hotels Swiss Hotels & Resorts Raffles Hotels & Resorts |
| WORLDHOTELS | Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your address 3) Your Mileage Plus account number |
WorldHotels Attn:Marketing 7009 Dr. Phillips Blvd. Suite 250 Orlando, FL 32819 USA Email: mileageplus@worldhotels.com |
| Wyndham Hotels & Resorts | Please send a copy of your hotel folio (clearly showing your name, the hotel name and location, check-in and check-out dates, room charges and folio number). Please also attach the following information; 1) Your name 2) Your address 3) Your Mileage Plus account number |
Corporate Guest Services 1950 Stemmons Freeway Suite 6001 Dallas, TX 75207 USA Tel: 1-800-347-7559 |
| Wyndham Hotel Group Ramada,Wingate Inns, Baymont Inn&Suites, AmeriHost Inn, Days Inn, Super 8, Travelodge, Howard Johnson, All Knights Inn |
Send a copy of your hotel folio 1) Include: your name, TripRewards number, Mileage Plus number, and either your telephone number or email address 2) TripRewards can then verify if you completed a qualifying stay and how many miles should be awarded. |
TripRewards Member Services PO Box 4888 Aberdeen, SD 57402 Phone:1-800-FOR-TRIP email:visit https://www.triprewards.com/ ip-tr/SRMissingPointsPE.jsp and use the online form. |
| Langham Hotels Langham Hotels, Eaton Hotel Hong Kong, Delta Chelsea Hotel Toronto |
Send a copy of your hotel folio and Mileage Plus number: 1) Guest Name 2) Mileage Plus number 3) Hotel and City 4) Check-in and Check-out dates 5) Hotel folio Number 6) Room Rate 7) Remarks (if applicable) Please allow 2-4 weeks for processing. |
Email: ffp@langhamhotels.com |
| Partner | What you need to do | Contact address/number |
| Alamo® Rent A Car | To request mileage credit for a past rental, call 0120-088980, 03-5403-2552,
Monday-Friday 9：00am-6:30pm, or send fax/email to Fax:03-5777-2382 Email: alamo@tts.co.jp Be prepared to provide a copy of your rental agreement and the primary driver's Mileage Plus number. |
Alamo Rent A Car 208 St. James Ave Goose Creek, SC 29445 Attn:Customer Service Phone:800-445-5664(USA) |
| Avis® | To request mileage credit for a past rental, visit Avis online, call 1-800-352-7900or send your Mileage Plus number, Rental Agreement number and contact information to the address to the right. | Avis Customer Service Dept, 4500 S. 129th Ave., Suite 100, P.O. Box 690360 Tulsa, OK, 74169-0360 U.S.A Fax: 918-621-4819 |
| Budget Car Rental | To request mileage credit for a past rental, prease send a copy of the Rental Agreement document along with your name and Mileage Plus account number to the addres at the right. | Budget Rent A Car System Inc. P.O. Box 690840 Tulsa, OK 74169-0840 U.S.A Phone: 1-800-621-2844 Fax: 918-627-2508 customerservice @budgetgroup.com |
| Dollar Rent A Car | To request mileage credit for a past rental, call 1-800-800-6080, Monday-Friday 8:00 a.m.-5:00 p.m., U.S. Central Time, or submit your request online. Or send a copy of Rental Agreement along with your name, Mileage Plus number to the address at right. |
Dollar Rent A Car, Frequent Flyer Customer Service, CIMS 7090, P.O. Box 33167 Tulsa, OK 74153-1167 U.S.A |
| Hertz | To request mileage credit for past rentals, please submit your request online with detales form your Hertz Rental Agreement. | frequent_travelers@hertz.com |
| National | To request mileage credit for a past rental, call 1-800-468-3334, Monday-Friday 9:00 a.m.-9:00 p.m., U.S. Eastern Standard Time, or request online. Be prepared to have your rental agreement and the primary driver's Mileage Plus number. | www.nationalcar.com/ contactUs.do |
| Sixt rent a car | Send an e-mail to the address at the right with your name, rental city, rental dates and your Mileage Plus number. | cust.relations@sixt.de |
| Thrifty Car Rental | To request mileage credit for a past rental, call 1-800-777-4761, Monday-Friday 8:00 a.m.-5:00 p.m., U.S. Central Time, or submit your request online. Be prepared to your rental agreement number, rental dates and rental locations. | Tel: 1-800-777-4761 Fax: 918-669-2134 |
